Refunds & Returns

RETURNS

For whatever reason, you may return any full priced item(s) within 14 days of receiving your order for a full refund. We will provide you with a discount code that's the equivalent of the return shipping cost.

RETURN ELIGIBILITY

All item(s) must be returned:

  1. In their original condition
  2. Unopened and unused
  3. With all original tags still attached/in original packaging

FAULTY ITEMS

If you have received incorrect or faulty item(s), you are entitled to either a replacement or full refund at our discretion. If products need to be returned, we will reimburse the return postage costs. You must send back the item(s) within 14 days of receiving your order.

HOW TO RETURN

  1. Email us at info@euphorium.au with your order number and reason for return
  2. Wait for our confirmation and return instructions
  3. Ship the item(s) back using a trackable method. Customers are responsible for return shipping costs unless the item was defective or sent in error.

REFUNDS & ASSESSMENT

Once we receive and inspect your return, we’ll notify you of the approval or rejection of your refund. Approved refunds will be processed back to your original payment method within 2-8 business days.

MINOR PRODUCT DISCREPANCIES

The packaging and aesthetic of products may vary overtime due to manufacturing changes and therefore product pictures displayed on our product pages may not exactly reflect the product purchase. We will not consider these as manufacturing faults and therefore if you would like to return such an item, you will have to cover return postage.